Privacy Policy

Last Updated On 03-Oct-2025
Effective Date 03-Oct-2025

This Privacy Policy describes the policies of Light Ahead Support Services, 202-100 Main St E. #1509, Hamilton, ON L8N3W4, Canada, email: [email protected], phone: 905-574-5949 on the collection, use and disclosure of your information that we collect when you use our website ( https://risingdisabled.com ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect:
We will collect and process the following personal information about you:

Name
Email
Mobile
Date of Birth
Address
Payment Info
Self-Disclosed Disability Information

How We Use Your Information:
We will use the information that we collect about you for the following purposes:

Marketing/ Promotional
Creating user account
Testimonials
Customer feedback collection
Processing payment
Support
Administration info
Targeted advertising
Manage customer order
Dispute resolution
Manage user account
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

Retention Of Your Information:
We will retain your personal information with us for 7 years after the final service or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at [email protected]. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at [email protected].
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies Etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Data Collected: The Coach collects only necessary information: name, contact details, payment details, and Session notes.

Purpose of Processing: Data is used solely for providing coaching services, communication, payment processing, and meeting legal requirements.

Data Security: The Coach utilizes secure systems (e.g., encrypted cloud storage/password-protected files) to protect Private Information.

Data Retention: Private Information will be retained for 7 years after termination, or as long as legally required, after which it will be securely deleted.

Data Storage Location: The Coach utilizes secure third-party software providers (e.g., client management, video calls) that may store and process data in various international locations (e.g., Canada, USA, EU). The Coach guarantees that all such providers maintain a level of security and data protection equivalent to the requirements of the applicable privacy laws.

Current list of providers and locations :

Security, Processing and storage of personal information:

Website, website analytics, forms contents : United Kingdom

Email Marketing data : AWS in the United States and transferable internationally under contractual clauses.

Coaching notes : Canada.

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Client Rights: The Client may request to access, correct, or delete their Private Information, subject to the Coach's legal retention requirements.

Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Light Ahead Support Services, 202-100 Main St E. #1509, Hamilton, email: [email protected]. We will address your concerns in accordance with applicable law.